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Bookmark this Website - - Customer Testimonials

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Today I had mine and my friends Dimplex Fireplaces
delivered to our homes. I just wanted to let you know that
your delivery men were the most pleasant I have ever met. I
would definately buy from you again based on the level of
service I received both in the store and during delivery.
Thank you for everything!!!

Holly S, Niagara Falls, NY, Jan 7th, 2010

I would like to thank Shawn Parnell and all the support people for working with me on a recent purchase of a gas log fire place. The technicians and Sean worked with me numerous times,by phone, of which apperared to be a faulty unit. It was finally discovered a regulator on the gas tank was faulty and not the unit at all. I was concerned about buying from the internet but I will say the customer service all of you have provided me has been greatly appreciated. I would have no problem recommending your company to other prospective buyers. I want to give a special thanks to Sean for his patience professionalism and concern.

Richard S, Saint Joseph, MO, Jan 7th, 2010

Cool site

Rob M, Brookline, MA, Oct 13th, 2009

Sean help us out with a wonderful wood burning stove. br
He didnt pressure us into getting something that was to bigbr
for our house or our budget. We had many questions and hebr
was always there to answer them for us. We even had to comebr
back a few times to purchase more stove pipe and he did itbr
right away for us! The staff at Recreational Warehouse arebr
very pleasant to work with. Thanks for not only a terrificbr
wood buring stove but wonderful memories that have beenbr
given to my family as well!!!br

Andrea R, North Tonawanda, NY, Apr 28th, 2009

Just wanted to say thank you for the quick and friendlyservice. I received my fireplace the next day. Looks great and up and running. Thank you!

Rose Mary M, Allison Park, PA, Apr 17th, 2009

Sean: I hope that they will pass this message along to you.

I simply can't thank you enough for your assistance in helping me pick the logset and needed accesories to set up our fireplace and seeing to it that we got what we needed on time. Having this sort of feature in my home was a dream that I have been working on for a long time. I built a Cherry mantle and matching shelving system for it and it all came together for a Christmas party we had on Dec. 6. The fireplace was a big hit and enjoyed by all, with notes of jealosy evident. It was simply perfect and a wonderful addition to our home remodeling project.

This sort of expertise and assistance is almost nonexistant today it seems. I didn't get this sort of satisfaction trying to deal with a local area fireplace specialty store. I've referred several friends so I hope they do some business with you.

Thank you for doing what you do extremely well.

Dr. Ken S, Williston, FL, Dec 11th, 2008

Attention Lisa,

Thank you so much for your help on the phone. We looked at several on different web sites and talking with you helped us to decide.

Jerry and Chery Sawmille

Jerry and Chery S, Nov 6th, 2008

Thanks your website is great...B.M.

Brian M, Richmond Hill, GA, Oct 31st, 2008

Lisa helped me on telephone when I called with questions not answered on your website. Thanks LISA!

William B, Yukon, OK, Oct 16th, 2008

I was very pleased that the log set shipped exactly when you said it would, and we received within several days. It's installed, it looks incredibly realistic, and puts out quite a bit of heat. I've already recommended Recreational Warehouse to several friends and colleagues. It's been great working with you!

Mike K, Bayville, NJ, Oct 13th, 2008

Thanks Sean! You were very helpful.

Ron S, Wexford, PA, Oct 7th, 2008

I want to thank Lisa for answering all the questions I had. She was great to work with.

Richard W, Webster City, IA, Oct 4th, 2008


Thank you for the fast response. My purchase from Ventless-Gas-Fireplaces has been an enjoyable one...great selection, prices and customer service.


DOUG D, CT, Mar 7th, 2008

Thank you Lisa,

What great service -- I received the unit today. That is within 24 hours from placing the order. I appreciate such great pricing and great service. Do you sell any other types of products?

Paul T, Jan 14th, 2008

Thank You Sean, great job selling the product. It has
been an absolute pleasure doing business with you. What a great job you did answering my questions over the phone. Your expertise and insight into your product is exceptional. After considerable shopping for a ventless log set, I settled with you, not only because it was the best price, but also for your humor and spirit during the conversation. It is a pleasure to know that ordering unfamiliar items on-line can be such a pleasant experience. Well Done.I will
make sure that the friends I have who have with fireplaces
know how great it was to deal with you and your company.

Michael Kulikowski
New Jersey

Michael K, Mickleton, NJ, Dec 14th, 2007

I just spoke with Sean by phone prior to placing this order. He was courteous, helpful and most knowledgable about the products. Thanks, Michael S

When asked if we could use these comments on our website, Michael responded:

You are welcome to share my comments. You might also add that I ordered the log set on Tuesday afternoon, Dec 11, and was about to call this morning (Thursday) that I had not received an email regarding shipment, when the Fed X truck appeared in my driveway.

What service!! You people set some kind of record for excellent service and quick delivery!!

It is installed and working beautifully. The installation did require three trips to Home Depot for the correct fittings before all was said and done.

Thanks again for your help and quick response. Other internet suppliers could take lessons from you.

Michael S, Johnson City, TN, Dec 13th, 2007

Hi Sean, Just to confirm I need the 24" size (natural gas). The Model # listed above in the order is TPB18NV. br
Thanks & I will definitely refer friends to your site.

Steven C, Providence, RI, Nov 10th, 2007

Thanks, Shawn, for your helpful answers and tips regarding the log systems you sell.
I appreciate the time and kindness, especially since I'm sure you get these same "novice" questions multiple times each day x 30 years....... yikes!
Have a great day. Can't wait to install our logs!

When asked if we could use these comments on our website, Kristin responded:

It was lovely talking with you on the phone.

Sure! Share my comments, I hope it will encourage others to call when they have questions.

Often, that's what's missing from online ordering.....a friendly, knowledgeable representative who actually works for or owns the company, and knows the answers to your questions.

It really adds to your confidence when buying a big ticket or once in a decade purchase that you know little about but want to be quality.

Kristin H, Richmond, VA, Nov 7th, 2007

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